Booking & Confirmation Terms

BOOKING & CONFIRMATION

Your booking becomes binding once you receive a booking reference number or another form of booking confirmation.

Your confirmation will be sent electronically via our booking system and/or by email. When making a reservation, you will be asked to provide your name, address, arrival and departure dates, and preferred payment method.

Please note that different packages and offers may have different cancellation and payment terms. Always review the terms that apply to your booking before completing your reservation.

To book or stay at Stenungsbaden Yacht Club, you must be at least 18 years of age. For security reasons, access to hotel rooms and other reserved areas is limited to registered guests and authorised staff.

CANCELLATION, REBOOKING & PAYMENT

Cancellation and payment terms vary depending on the rate or package booked. The applicable terms are always stated in your booking confirmation.

Cancellation & Rebooking

Most of our packages include one free date change up to 7 days before arrival.

If you purchase Cancellation Protection (SEK 345 per room), you may cancel or rebook your stay free of charge up to 24 hours before arrival (excluding the cost of the cancellation protection).

After the applicable cancellation deadline, the booking becomes non-refundable and the full amount will be charged.

With Cancellation Protection (SEK 345 per room)

• Free cancellation up to 24 hours before arrival.
• Free rebooking up to 24 hours before arrival.

Without Cancellation Protection

• Free rebooking up to 7 days before arrival.
• No cancellation permitted.

Please refer to your booking confirmation for the terms that apply to your reservation.

How to Change or Cancel Your Booking

Booked through our website

Log in to My Pages at stenungsbaden.se using your booking reference.

Booked directly by email or telephone

Please contact us at:

reservation@stenungsbaden.se

+46 (0)303 72 68 29

Please have your booking reference available.

Booked through an external travel agent or booking partner

Changes and cancellations must be made directly through the company where the booking was made.

Invoice Payment

Invoice payment is available for bookings with a minimum value of SEK 5,000.

Exceptions may apply for customers with corporate agreements.

Private guests cannot pay by invoice.

GENERAL TERMS

The following General Terms apply to all bookings made directly with Stenungsbaden Yacht Club or through authorised third parties.

If you have any questions, please contact us at:

reservation@stenungsbaden.se

+46 (0)303 72 68 29

Booking

Your booking confirmation specifies the number of guests, accommodation, prices, and any additional products or services included in your reservation.

Prices

Confirmed prices are binding. However, we reserve the right to adjust prices if taxes, government charges, or other circumstances beyond our control change before your stay.

Changes & Cancellations

Cancellation policies vary depending on the rate or package booked. Please refer to your booking confirmation for the terms that apply.

Corporate Agreements

Bookings made under a corporate agreement are governed by the cancellation and booking terms specified in the applicable contract.

Age Requirement

Guests staying without a parent or legal guardian must be at least 18 years old. Valid identification may be requested at check-in.

Bonus Point Bookings

Bookings made using Strawberry loyalty points require sufficient valid points to cover the full stay. If a booking is cancelled within the applicable cancellation period, eligible points will be refunded provided they have not expired.

Commercial Activities

Any commercial activity conducted on hotel premises must be approved by the hotel in advance.

Payment

We accept payment by:

• Visa
• Mastercard
• American Express
• Diners Club
• Eurocard

Online bookings may be subject to different payment methods depending on the booking platform.

Check-in & Check-out

Check-in: From 3:00 PM

Check-out: By 11:00 AM

Damage

Guests are responsible for any damage caused through negligence or inappropriate behaviour.

Stenungsbaden Yacht Club is a non-smoking hotel. Smoking in guest rooms will result in an additional cleaning fee.

Force Majeure

Neither party shall be liable for failure to fulfil its obligations where performance is prevented by circumstances beyond reasonable control, including but not limited to strikes, lockouts, natural disasters, fire, or similar events.

Governing Law

These Terms are governed by Swedish law.

Any dispute that cannot be resolved by mutual agreement shall be settled by the competent Swedish courts, unless otherwise required by mandatory consumer protection legislation.